NEON HQ Product FAQ
It is very simple to mount your neon sign. Neon HQ signs, you can easily hang it with drilled pre holes.Place your sign against a wall or hang it from the ceiling. Mount the backing using the mounting kit and VIOLA! Your neon sign is now ready to light up the night. Enjoy!
Every NEON HQ sign comes with a remote control dimmer to control the brightness, an ON/OFF switch, and a Party Mode function that will flash your Neon. Also, it allows you to dim the brightness of your sign, which can help with exposure when you take photos or props in any kind of photoshoots or events.
NEON HQ supplies both powered socket and battery operated! Our products come with a 2 m clear cord that plugs into an AUS certified AC adapter. The adapter comes with an extra 1 m of black cable that plugs into the socket. With battery operated takes AA Batteries. If you checkout, a free remote and dimmer will be added to your order.
You can contact us to see if your custom design is appropriate for a battery pack.
If you checkout, a free remote and dimmer will be added to your order.
The majority of our neon signs are indoor signs that can be used at outdoor events. As long as they are only used for short periods in fair weather and do not get wet. They can be used outside if they are completely shielded from rain (including blowing rain), dew, snow, and ice
Please keep in mind that our LED signs are not waterproof and should not be used in wet conditions for a long time.
The backboard is the most popular method used by most LED neon signs. In this method, the sign design is traced onto a sticker that is attached to the back of the acrylic board.
Based on the design you've chosen, our team will select the best backboard option. Please let us know if you have a preference, and we will do our best to accommodate you.
There are several options available:
- Cut to Letter
Design your own NEON HQ Sign
We have a total of 12 colours to choose from.
- Ice Blue
- Light Pink
- Warn White
- Cold White
Neon HQ has a total of 36 fonts, including cursive, block, and double-lined fonts. Our font selection isn't just unique, but it is also one of the large-scale that creates a different stylish font that captures a person's creativity.
Neon HQ's customized tool is perfect to design your neon word signs, quotes, or any personalized name signs. But, if you need a sign that is something unique, such as a logo sign for your business, neon art sign, or a different style of design. Neon HQ loves to customize what you want. We can assure you that it will create a unique ambiance especially to enlighten your mood, anything your heart desires, and make it a reality!
Neon HQ provides our customers with a free design service providing one or more designs for your approval at no additional cost. If you change your mind and want to change or cancel your order before the sign is on the production process, we will gladly offer a partial or full refund. We are no longer able to offer refunds once a custom sign order has been approved and placed in production.
Production/ Manufacturing FAQ’s
Our signs are handcrafted to your specifications using LED flex on an acrylic backing. PVC and acrylic are the materials used for the NEON SIGN production process. There is no fragile glass to break, neon gas, or mercury included.
NEON HQ signs are made in China, Los Angeles, and Australia. The location of your sign is determined by where you are located as well as the requirements and specifications of your sign.
We can make neon business signs, open signs, LED neon lights for home décor, bar signs, neon wall art, weddings, birthdays, events, personalized gifts, quotes sign, and other custom signs..
Products and Shop Signs- The payment is taken at the point of sale for all signs and products ordered through the NEON HQ website. You have the option of paying with PayPal or a major credit card.
Create/Customize Your Own Signs- The payment is taken at the point of sale for all custom made signs that you design online using our Create Your Own Neon tool. You have the option of paying with PayPal or a major credit card.
Bespoke Signs Designed by Us - Payment in full is required before production will begin. Once you've approved a design, you'll receive an email with an invoice that you can pay with Paypal or a major credit card. When payment is received, your sign will be put into production.
Yes, we ship world-wide! Check-out our Shipping Rates below for your region.
We Offer Free Shipping Worldwide. Small or big size. Our estimated delivery time is 7-10 business days but due to covid, delays can be expected or something along those lines. Guarantee Free Replacement if the product has arrived damaged or faulty while being shipped. If you need your sign quickly, please let us know when you need it or email us at email@example.com. for express production and shipping. The courier used will be determined by your order. Delivery times vary depending on order conditions, timeframes, and location. If you need your sign quickly, please let us know when you need it or email us at firstname.lastname@example.org.
If the product arrives damaged or faulty while being shipped, we will replace it for free or if you are still waiting for your order or believe some of your order may be missing.please contact email@example.com. with your query.
Returns & Warranty
NEON HQ only accepts returns and refunds for defective products. We will make every effort to resolve the issue, and the product may be repaired, replaced, refunded, or partially refunded. The final resolution for faulty products, including cost of refunds of the product and/or shipping, is decided on a case-by-case basis and is at the sole discretion of the business.
You can contact us at firstname.lastname@example.org to let us know which products you want to return and why, along with a short video and photos of your sign. Note: Please be reminded that we require a video as well as a photo(s) for diagnostic and quality purposes.
If you are unable to provide the requirement such as video and photo(s) of the issue, our ability to resolve it will be limited.
We will contact you once we have received all of the necessary information to try to resolve the issue.
- If a return is agreed upon, please keep in mind that the faulty product must be returned in its original condition, with all of its original packaging.
- If a return is agreed upon, the faulty item must be returned to NEON HQ for inspection within 14 days of receipt.
- If a replacement is agreed upon, NEON HQ will make every effort to manufacture and ship the replacement product to you as soon as possible.
- If a full or partial refund has been agreed upon, NEON HQ will notify you of the expected date to receive the refund.
NEON HQ products come with a 12-month warranty that covers electrical components when used correctly. The resolution for faulty signs will be determined by the NEON HQ team and the buyer, based on the source of damage/fault.
Warranty Protection for Hardwired and Installed Signs-NEON HQ accepts no responsibility for any costs incurred during the installation and/or removal of your sign. If your neon sign has a suspected fault, we will request photos and videos for diagnostic purposes and may require the sign to return to us for replacement or repair.
NEON HQ accepts no responsibility for any costs incurred as a result of uninstalling and/or reinstalling your sign if you have chosen to have it installed and/or hard-wired.
If your sign was hardwired by an electrician, it is entirely up to us to determine whether the resulting fault is covered by our 12-month warranty.
If you have any further questions, please contact us. Simply give us a call and let us know what you require. We eagerly await your response.